I had purchased a Miele vacuum from Topps in Sarasota. Shortly after I ran into a problem with it due to the salesman not informing me of the proper way to use this sophisticated machine. When I went back they refused to help. Miele directed me to Vacuum Doctor who knew more about how the vacuum worked and all I needed to do was flip a switch 2 notches higher. I listened to Advice that other customers were getting & I was impressed – this man is a vacuum savant – many brands – I’ve recommended him to a few neighbors for repairs & they’ve all been extremely pleased.