I went to Vacuum Doctor after my Miele stopped working a few days after having it serviced at another store in Sarasota. My gut told me that I should not return to that place, and I was encouraged to read the positive feedback others had provided about Vacuum Doctor. My experience was just as positive. JD is very experienced and honest. He was able to fix my vacuum (Had to replace the motor which was under warranty) which was a huge relief to me as we are so dependent on it. AND when we next need to buy a new one I will absolutely purchase from him as he truly informs his customers. He is the best resource to understand the differences in the Miele line. I feel it very important to support local business owners that really do right by our community.